Terms and Conditions

1. Company information

• Company name: TAVEXO sp. z o.o.
• Registered office: Ludomira Różyckiego 1, Warsaw, 02-505, Poland
• Email: Tavexo@op.pl
• Website: https://tavexo-renovations.com

Additional company registration details (KRS, NIP, REGON) may be provided in individual contracts or invoices as required by Polish law.

2. Definitions

• “Client” — any natural person, legal entity, or organisational unit using the Website or purchasing our services.
• “Consumer” — a Client who is a natural person entering into a contract for purposes not directly related to business activity, within the meaning of the Polish Civil Code and Consumer Rights Act.
• “Services” — renovation, remodeling, fit-out, finishing, and related construction services as described on the Website or agreed in a separate contract.
• “Contract” — a binding agreement between us and the Client for the provision of Services, which may be concluded in writing, electronically, or by other means permitted by law.
• “Estimate” — a non-binding or binding quotation provided by us describing scope, price, and terms, as specified in the estimate document.

3. Use of the Website

You agree to use the Website lawfully and not to:

• violate applicable laws or third-party rights;
• attempt unauthorised access to our systems, networks, or data;
• transmit malware, spam, or harmful code;
• scrape, copy, or reproduce Website content for commercial purposes without our written consent;
• misrepresent your identity or affiliation.

We reserve the right to restrict or terminate access to the Website where we reasonably believe these Terms have been breached.

4. Website content and intellectual property

All content on the Website — including text, graphics, logos, images, layout, and software — is owned by us or our licensors and protected by copyright, trademark, and other intellectual property laws. You may view and print pages for personal, non-commercial use only. Any other reproduction, distribution, or modification requires our prior written permission.

5. Enquiries, estimates, and formation of contracts

Information on the Website is for general purposes and does not constitute a binding offer unless explicitly stated. Submitting a contact form or requesting an estimate does not create a contract. A Contract is formed only when both parties agree to specific scope, price, and terms — typically confirmed in a written or electronic agreement signed or accepted by the Client.

Estimates are based on information you provide and our site inspection where applicable. We reserve the right to revise an estimate if scope, site conditions, or material costs change materially before or during the project, with your agreement.

6. Description of services

We provide renovation and related services in the Warsaw area and surrounding regions, including but not limited to: residential renovation, kitchen and bathroom renovation, office and commercial fit-outs, and interior finishing. The specific scope, materials, timeline, and deliverables are defined in each Contract. Services are performed with professional skill and care in accordance with applicable building standards and regulations.

7. Client obligations

The Client agrees to:

• provide accurate information about the property, access, and project requirements;
• ensure safe access to the site during agreed working hours;
• obtain necessary permissions from building management, co-owners, or authorities where required;
• make timely decisions on materials, finishes, and variations to avoid delays;
• make payments in accordance with the Contract;
• remove or protect personal belongings in work areas unless otherwise agreed.

Delays or additional costs resulting from the Client’s failure to meet these obligations may be charged in accordance with the Contract.

8. Prices and payment

Prices are quoted in Polish zloty (PLN) unless otherwise stated and, for Consumers, include applicable VAT where required by law. Payment terms (deposits, milestones, final payment) are specified in the Contract. We may suspend work if payments are overdue after written notice, without prejudice to our other rights.

If the Client is a Consumer contracting at a distance or off-premises, statutory information and withdrawal rights apply as set out in Section 12.

9. Timelines and delays

We agree realistic timelines in the Contract. Completion dates are estimates unless expressly guaranteed in writing. We are not liable for delays caused by force majeure, Client actions, third parties, supply chain disruptions, hidden site conditions, or events beyond our reasonable control. We will notify you promptly of material delays and agree revised schedules where appropriate.

10. Variations and additional work

Changes to agreed scope (“variations”) must be documented and priced before execution where practicable. Oral requests for extra work may be confirmed in writing (including email). The Client is responsible for additional costs arising from approved variations.

11. Warranties and defects

We warrant that Services will be performed with due professional skill and in conformity with the Contract. Statutory warranty and guarantee rights under the Polish Civil Code and Consumer Rights Act apply to Consumers and cannot be excluded. For business Clients, warranty terms may be specified in the Contract within limits permitted by law.

The Client must report visible defects within the statutory or contractual period. We will remedy legitimate defects by repair or, where appropriate, price reduction, unless remedy is impossible or excessively costly under applicable law.

12. Consumer rights (distance and off-premises contracts)

Where the Client is a Consumer and a Contract is concluded at a distance (e.g. online, email) or away from our business premises, the Consumer Rights Act grants a 14-day right of withdrawal from the Contract, unless an exception applies.

Important exception: Under Article 38 point 1 of the Consumer Rights Act, the right of withdrawal does not apply to contracts for the supply of services if performance has begun with the Consumer’s express prior consent and acknowledgement that they lose the right of withdrawal once the service has been fully performed. Renovation services tailored to the Consumer’s property often fall within this exception once work has started with explicit consent.

Before concluding a distance contract, we provide Consumers with mandatory pre-contract information (identity, total price, payment, performance, complaint procedures, withdrawal rights and model form where applicable) in accordance with Articles 12–14 of the Consumer Rights Act.

13. Limitation of liability

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under Polish or EU law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

Subject to the above, our liability for indirect, consequential, or special damages (including lost profits) is excluded to the fullest extent permitted by law. Our total liability under any Contract shall not exceed the total price paid by the Client for that Contract, except where mandatory law provides otherwise.

The Website is provided “as is”. We do not warrant uninterrupted or error-free operation. To the extent permitted by law, we disclaim liability for damages arising from use of the Website except where caused by our intentional misconduct or gross negligence.

14. Complaints

Complaints regarding Services or Website use may be submitted to Tavexo@op.pl or in writing to our registered address. Please include your name, contact details, Contract reference (if any), and a description of the issue. We will acknowledge complaints promptly and respond within 14 days, or inform you if more time is needed.

Consumers may also use out-of-court dispute resolution mechanisms, including the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr, and may seek assistance from municipal or voivodeship consumer ombudsmen in Poland.

15. Personal data

Processing of personal data is described in our Privacy Policy. By using the Website or our services, you acknowledge that you have read that policy.

16. Third-party links and embeds

The Website may contain links to third-party websites or embedded content (e.g. maps). We are not responsible for the content or practices of third parties. Your use of third-party services is subject to their terms and privacy policies.

17. Force majeure

Neither party is liable for failure or delay in performance due to events beyond reasonable control, including natural disasters, war, terrorism, epidemics, government actions, strikes, or severe supply shortages, provided the affected party notifies the other without undue delay.

18. Governing law and jurisdiction

These Terms and any non-consumer Contracts are governed by the laws of Poland. Disputes shall be submitted to the courts having jurisdiction over our registered seat, unless mandatory provisions require otherwise.

Consumers resident in the EU may bring proceedings in the courts of their country of residence where permitted by Regulation (EU) No 1215/2012 (Brussels I Recast) and applicable consumer protection rules.

19. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force. The invalid provision shall be replaced by a valid provision that most closely reflects the original intent.

20. Changes to these Terms

We may update these Terms from time to time. The current version is always available on this page. Changes apply from publication unless otherwise stated. Continued use of the Website after changes constitutes acceptance. For existing Contracts, the version in force at the time of contracting applies unless both parties agree otherwise.

21. Contact

For questions about these Terms, contact:

TAVEXO sp. z o.o.
Ludomira Różyckiego 1, Warsaw, 02-505, Poland
Email: Tavexo@op.pl